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Customer Service

Shipping & Delivery
Standard orders will arrive within 5 to 7 business days from the date your order was placed, within Canada and USA. For faster delivery, we’re pleased to offer express shipping for an additional charge. We do not offer Saturday or Sunday delivery at this time and we do not ship to PO boxes.

All orders are shipped via Canada Post and we offer the following options:
  • Ground – $0 (FREE within Canada) on any order over $200 before shipping and tax
  • Ground (5 to 7 business days)
  • Express (2 to 3 business days)
  • Priority (next day)
All orders $100 or more require a signature upon delivery.

For any orders outside of Canada and USA please contact us via e-mail at clientcare@shopjoshuadavid.com for further information.
Privacy & Security
Last updated March 6, 2014

shopJoshuaDAVID.com is an affiliate of Boutiques JoshuaDAVID Inc. (dba JoshuaDAVID) shopJoshuaDAVID.com is committed to providing our customers with the highest quality products and services. We use the information we gather from our interactions with you to improve your shopping experience. Because we respect your privacy, we have instituted policies intended to ensure that your personal information is handled in a safe, secure, and responsible manner.
Please review this Privacy Statement periodically for up-to-date information as this policy may change with the latest technology.

The Information We Collect
When you shop with shopJoshuaDAVID.com, we obtain information from you in order to complete your transaction. This may include your name, address, telephone number, email address and credit card number.

When you register with us as an online customer or participate in one of our online promotions, we may ask for additional information, such as your age, gender, interests, product preferences or favorite designers.

To improve our web site, we may collect non-personal information about how users navigate through the site. We use "cookies" and other tracking technologies to collect non-personally identifiable information. Cookies are small pieces of information sent from a Web server to your computer. These allow us to personalize, customize and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as name, address or payment information.

Use and Disclosure of Information
We use the information we collect to process your purchase transactions, to keep you informed about the status of your orders, to send you marketing and promotional materials by mail or e-mail and to improve our product assortments, customer service and overall shopping experience.

We may provide information we collect to carefully selected third-party service providers that help us bring you our products and services. For example, we may work with an outside company to assist us in distributing emails.

Consent to use of Electronic Documents
You hereby consent to the exchange of information and documents between you and JoshuaDAVID over the Internet or by e-mail, and that the Agreement (together with any applicable Order Confirmation(s) accepted by JoshuaDAVID as indicated, in electronic form shall be the equivalent of an original written paper agreement between you and JoshuaDAVID. You further agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The security of your information is very important to us. We work to protect the security of your information during order transmission by using Secure Socket Layer (SSL) software, which encrypts the order information you transmit. Once you enter the checkout page, your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode when the "http" in the web address is replaced by "https." shopJoshuaDAVID.com strives to protect your information and privacy on our Website, however no data transmission over the internet is 100% secure. We cannot guarantee or warrant the security of any information you disclose or transmit to us online. You also play a role in protecting your information. If you are using a public computer, we strongly encourage you to log out at the conclusion of your session. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

Disclaimers and Limitation of Liability
Boutiques JoshuaDAVID Inc. (hereafter, JoshuaDAVID) makes no representation or warranty regarding the functionality, the good working order or condition of the website, its suitability for use, or that its use will be uninterrupted or error-free. The website is provided by JoshuaDAVID on an "as is" and "as available" basis. To the fullest extent permissible by applicable law, JoshuaDAVID disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and noninfringment. Without limiting the foregoing, JoshuaDAVID makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, materials or products included on the website. You expressly agree that your use of the website is at your sole risk. JoshuaDAVID does not warrant that the website, its servers or e-mail sent from the website or JoshuaDAVID are free of viruses or other harmful components. JoshuaDAVID does not guarantee the continuous, uninterrupted and secure access to the website. You understand that the operation of the website may be interfered with by numerous factors outside the control of JoshuaDAVID. JoshuaDAVID shall not be liable for any damages of any kind arising from the use of the website, including, but not limited to, direct, indirect, special, consequential, incidental or punitive damages, even if advised of the possibility of such damages. Certain provincial, state and federal laws, as the case may be, do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights. You will be solely responsible for all damages and other harm resulting from your use of the website and its content. JoshuaDAVID shall not be deemed liable for any use of the website and its content made by you in violation of any applicable laws and regulations and this agreement.
Returns & Exchanges
shopJoshuaDAVID.com wants you to love your experience with us. If you are not satisfied with your purchase, for any reason, return the item within 10 business days and we will refund your original form of payment. Kindly review our return criteria below.

Merchandise must be in original condition with all tags attached. Damaged, soiled or altered returns will not be accepted and will be returned to the customer.

Footwear must include original box without postage labels or stamps. Shipping and handling charges are not refundable. Under garments and shape wear are not eligible for return or exchange.

Sale items and/or promotional items are final sale, and are not eligible for return or exchange.

If you wish to return merchandise, you may do so in store or by emailing us at clientcare@shopjoshuadavid.com for further instructions.

JoshuaDAVID Boutique
4926, Rue Sherbrooke Ouest
Westmount, QC, H3Z 1H3

Requests for price adjustments will be honored if the item was purchased at full price, and if it has been marked down within 3 days of purchase.
Orders are processed Monday through Friday, excluding holidays. Orders received on weekdays after 12PM EST, weekend days or holidays will be processed the next business day.

Orders are processed pending availability, identity verification and payment authorization. JoshuaDAVID will contact you if the merchandise you ordered in not currently in stock or if any additional information is required to complete the order processing. Shipping times may vary due to availability of merchandise and/or delays in order processing.
Payment, Pricing & Promotions
shopJoshuaDAVID.com accepts the following payment methods:
  • Visa
  • Mastercard
  • Paypal
Sales tax will be charged for purchases shipped within the province of Quebec.

Your payment is captured once the order has been processed, invoiced and shipped. All orders are subject to verification and approval before shipping. We do not accept responsibility for typographical errors.
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